Hotels • Lodges • Spas • Medspas • Wellness
Guest Response and Retention Systems for Hospitality & Wellness
Most hospitality businesses don’t have a lead problem. They have gaps between the enquiry and the booking, and between one stay or visit and the next. I spent 25 years in hospitality and spa operations, including a decade as a Spa Director. Beatifiq is the set of systems I wished I’d had: content that gets you found, follow-up that gets you booked, review workflows that get you trusted, and retention campaigns that bring guests back.
Working with hotels, lodges, spas, medspas and wellness businesses worldwide.
- Content
- Search Visibility
- AI Receptionist
- Follow-Up
- Reviews
- Retention
The client journey, end to end
The real problem
Great businesses don’t always have a lead problem.Sometimes they have gaps.
Discovery
Can't find you.
Content
Doesn't build enough trust.
Inquiry
Nobody responds.
Booking
Lead disappears.
Review
Nobody asks.
Return
Nobody follows up.
Each one looks small. Together they add up to a slow Tuesday nobody can explain. Beatifiq closes those gaps.
The four Beatifiq growth systems
Built around outcomes, not deliverables.
Some businesses need all four. Most need one or two, in the right order.
Get Found
Be visible where your next client is looking.
- Content Repurposing
- SEO & Authority Blogs
- Google Business & Local Search
- Service & FAQ Content
Get Booked
Turn interest into an appointment.
- AI Receptionist
- Missed-Call Recovery
- SMS & Email Follow-Up
- Landing Pages & Booking Funnels
Get Reviewed
Turn great experiences into visible trust.
- Automated Review Requests
- Reminder Sequences
- Client Feedback Workflows
- Reputation Monitoring
Get Rebooked
Growth shouldn't end after the appointment.
- Rebooking Reminders
- Dormant Client Reactivation
- Email & SMS Campaigns
- Retention Workflows
Content repurposing
Create once. Show up everywhere.
You already have more content than you think. Treatment footage. Hair transformations. Makeup applications. Before-and-afters. A provider answering a question. A video sitting on someone’s phone.
Instead of starting from zero every week, I turn what you already have into a full set of marketing assets built for where your clients spend their time.
One piece of content
- Short-Form Video
- Instagram Reels
- YouTube Shorts
- Social Posts
- SEO Blog
- Google Business Post
- FAQ Content
One treatment video becomes a month of content
AI receptionist
Be available when your front desk can't be.
Your team shouldn’t have to choose between the guest in front of them and the phone, whether that’s a spa front desk or a hotel reception. Beatifiq’s AI receptionist answers common questions, captures new inquiries, supports booking, handles after-hours calls, routes anything important to a person, and triggers follow-up automatically.
- Answers common questions
- Captures new inquiries
- Supports booking
- Handles after-hours calls
- Routes anything important to a person
- Triggers follow-up automatically
Technology supports your team. It doesn’t replace the hospitality that makes your business what it is.
How the AI receptionist handles a call
Incoming call
Bella Aesthetics
AI receptionist
“Hi, thanks for calling Bella Aesthetics. How may I assist you today?”
Caller
“I’d like to schedule a consultation.”
AI receptionist
“Absolutely. I can help you with that.”
Appointment found
Consultation
Thursday · 2:30 PM
Call → Conversation → Appointment
Incoming call
Riverbend Lodge
AI assistant
“Thanks for calling Riverbend Lodge. How can I help you today?”
Caller
“Do you have a room next weekend, and can you collect us from the airport?”
AI assistant
“I can arrange your airport transfer and text you a link to check availability and book your stay now.”
Sent by text
Booking link + transfer request
Saturday arrival · 2 guests
Call → Answer → Booking link
Reviews
Your reputation shouldn't depend on remembering to ask.
Beatifiq asks every satisfied client for genuine feedback at the right moment, reminds the ones who meant to, and captures concerns privately before they become public reviews.
- 01
Treatment completed
The moment goodwill is highest.
- 02
Review request
Sent automatically, at the right moment.
- 03
Client responds
One tap, no friction.
- 04
Google review
Visible trust for the next client.
Client retention
The biggest opportunity is already in your database.
You don’t always need another new lead. Often you need to reconnect with the clients who already know you. I build the email, SMS, rebooking and reactivation campaigns that bring them back.
New clients create growth.Returning clients sustain it.
Working together
What it costs
Every engagement begins with a free audit where I look at your client journey and tell you where the revenue is leaking, and whether Beatifiq is the right fix.
Starter
$997per month
+ $750 one-time onboarding
The foundation: get found, answer every inquiry, and start building visible trust.
- Content repurposing
- Inquiry follow-up (SMS and email)
- Automated review requests
- One location
Growth
$1,497per month
+ $1,000 one-time onboarding
Everything in Starter, plus the systems that recover the revenue already in your database.
- Everything in Starter
- AI receptionist
- Dormant-client reactivation campaigns
- Monthly reporting call
Premium
From $2,500per month, custom quote
For multi-location practices and high call volume, scoped to what you actually run.
- Multi-location
- High call and text volume
- Custom integrations
- Dedicated strategy sessions
Final pricing depends on phone and text volume, integrations, appointment volume, and customization. Most engagements start with a 90-day initial period.
Hotel, lodge or resort? See per-property pricing ↓Just need reviews? See Reputation Boost ↓
Hospitality
For hotels, lodges and resorts
Priced per property. Mix packages across a group, for example Guest Experience at your flagship hotels and Guest Response at the rest.
Guest Response
From $750per month, per property
+ $1,000 setup per property
Makes sure no enquiry is missed and every guest is asked for a review.
- AI assistant answers calls after 3–4 rings and after hours
- Transfers to your team, with the full conversation logged
- Missed-call text-back
- Instant replies to texts and web chat
- Direct booking links and airport transfer requests
- Follow-up for guests who don’t book
- Review request after every stay, with concerns routed to the manager
- Monthly report
Guest Experience
From $1,250per month, per property
+ $1,500 setup per property
Everything in Guest Response, plus guests feel known and keep coming back.
- Everything in Guest Response
- Guest preference profiles (dietary needs and allergies with consent)
- Pre-arrival preference form with every booking
- “Welcome back” messages confirming preferences
- Birthday messages
- Two promotional email campaigns a month, written and sent for you
- Guest list organized so each offer reaches the right guests
Multi-property groups, pilots and past-guest reactivation are quoted individually. Call, text and phone-number usage is billed at cost.
Reputation only
Reputation Boost
Automated review requests and reminders only.
$350per month
+ $500 setup
Final pricing depends on phone and text volume, integrations, appointment volume, and customization. Most engagements start with a 90-day initial period.
Book a Free 20-Minute AuditAbout
Built from inside hospitality and spa operations, not outside looking in.
- Years in spa & wellness
- 25+
- Years in spa leadership
- 10
I’m Nandipha. I spent 25 years in spa and wellness, starting as an esthetician and working up to Spa Director. I’ve run the appointment book, retention, service standards, retail and provider schedules at Forbes-rated spas, luxury hotels, country clubs and 4- and 5-star cruise lines. I’ve managed teams across skincare, fitness, acupuncture and medical aesthetics.
Most marketing agencies can build you a funnel. They’ve never had to explain a slow Tuesday to an owner.
Beatifiq combines that operational understanding with modern content, automation and AI, built around how hotels, lodges, spas and wellness businesses actually run.
Who I work with
Hospitality, spa and wellness businesses.
You're good at what you do, and ready to grow it properly rather than hoping the next promotion works.
Hotels & Resorts
Boutique and resort hotels where every missed enquiry is a lost room-night.
View hotel systemsLodges & Safari Camps
Remote properties where guests enquire across time zones, and nobody should wait days for an answer.
View lodge systemsSpa
Day spas and resort spas where the treatment book is the business.
View spa systemsSalon
Color and cutting businesses that live or die on the rebook.
View salon systemsBeauty
Lashes, brows, nails, makeup and body treatments.
View beauty systemsMedspa
Aesthetic clinics with a consult-led client journey.
View medspa systemsWellness
Studios and clinics built on membership and attendance.
View wellness systems
FAQ
Questions you're probably asking.
What does Beatifiq actually do?
I build the systems around your client journey: content that gets you found, follow-up that turns inquiries into bookings, review workflows, and retention campaigns that bring past clients back. Some businesses need all four. Most need one or two.
Do I have to change my booking software?
Usually not. I work alongside most spa and salon booking platforms, including hotel property management and channel systems. We confirm on the audit.
Will an AI receptionist replace my front desk?
No. It handles the calls and messages your team can't get to. Anything that needs a person is routed to a person.
Do you work with medspas?
Yes. Everything I build stays on the customer service, booking and follow-up side. Treatment recommendations, suitability and medical questions go directly to your clinical team.
Do I need to be on camera for content?
No. Most repurposed content comes from footage you already have.
Do you work with businesses outside the United States?
Yes. Beatifiq works with hotels, lodges, spas and wellness businesses worldwide. Everything is delivered remotely.
How long before I see results?
Follow-up and reactivation fixes show up first, because you're recovering revenue you were already losing. Search and content visibility takes longer to compound. I tell you which is which upfront rather than promise a number I can't stand behind, and you get a realistic timeline on the call.
I'm a single-location business. Am I too small?
No. Single-location owner-operators are often where the fastest wins are, because decisions get made and implemented the same week rather than dying in a committee.
Will you work with my existing team?
Yes, and it usually works better that way. Your front desk and providers are the ones who run these systems daily, so I'd rather coach them than hand you a document nobody follows.
What does it cost?
The Growth System starts at $997 per month plus a $750 one-time onboarding, with Growth at $1,497 per month plus $1,000 onboarding, and Premium from $2,500 per month on a custom quote. If you only want reviews handled, Reputation Boost is $500 setup plus $350 per month. Hotels, lodges and resorts are priced per property: Guest Response from $750 per month plus $1,000 setup, and Guest Experience from $1,250 per month plus $1,500 setup. Final pricing depends on phone and text volume, integrations, appointment volume and customization, and most engagements start with a 90-day initial period. The audit is free.
What happens on the audit?
I look at your client journey from how someone finds you to whether they come back, tell you where revenue is being lost, and tell you honestly whether Beatifiq can fix it.
Start here
Not sure where your business is losing opportunities?Start with the client journey.
On the call I look at your visibility, inquiry handling, follow-up, reviews, rebooking and client retention, and show you where opportunities are getting lost. Then I tell you where Beatifiq can and can't make a difference.
- 01
Book a time
Pick a slot that works. No forms to chase afterwards.
- 02
A 20-minute call
I review your client journey with you, end to end.
- 03
A clear picture
You leave knowing where revenue is leaking, whether or not we work together.
No pressure. No unnecessary systems. Just a clearer look at where opportunities are getting lost.
Your next client may already be looking for you.
- Find you.
- Reach you.
- Book with you.
- Trust you.
- Come back.
Get found.Get booked.Get reviewed.Get rebooked.